Support Services
Take advantage of Maxcom additional IT support services.
We offer exceptional IT server, storage and networking services. Depending on the requirements we provide flexible and customizable Service Level Agreements for remote help desk and rapid onsite support to cover your hardware solutions. With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your hardware up and running.
Along with hardware support, we can also provide assistance with basic and enhanced OS support for select operating systems.
By taking advantage of Maxcom IT support services your organization’s IT department can operate at a higher efficiency level and focus on other critical projects.
Service-Level Options
4-Hour Onsite Response (GOLD)
An authorized representative will arrive at the customer’s site to begin hardware maintenance service within 4 hours after the service request has been received and spare parts have been received onsite.
Standard Business Hours, Next Business Day (9am to 5pm) Response (SILVER)
Service is available 8 hours per day within standard business hours, Monday to Friday, excluding local holidays. An authorized representative will arrive at the customer’s site to begin hardware maintenance service the next day after the service request has been received and defective parts have been determined and shipped.
Advanced Hardware replacement (BRONZE)
Advance Hardware Replacement is a Service that entitles the client to receive advance replacement of the hardware product prior to Maxcom receiving the faulty item. Hardware will be shipped same or next business day after determination and identification of product failure from Maxcom to client’s site upon request. Within thirty (30) calendar days of the issuance of a Return Material Authorization (RMA) or Service Repair Order (SRO), the client must return the inoperable unit or subassembly to Maxcom.
Integration Service
Maxcom defines the requirements for the installation, upgrade or migration. We perform the planning, identify service requirements, create and execute the project plan, conduct verification testing, training, and provide technical documentation.
